Items made to order currently have a turnaround time of up to 4-12 weeks or more. The client must indicate at the time of payment if the item is needed by a particular date or time. All our items are handmade and made to order. We can deliver for an additional charge, determined upon mileage, to deliver the client's item. We are not to be held liable for any damage caused once the item has been unloaded and left in the customer's possession.
It is the customer's responsibility to ensure the custom piece fits through all walk areas of your home or space; after the item is built, we are not liable for its fitting. There are a lot of tight spaces in some homes and businesses, and not all entryways are the same size. Please plan ahead of your delivery. Due to the character of wood and various species, sometimes knots and natural imperfections are present. We work with our clients to handpick the best slabs or lumber needed for your project, but minor imperfections help add to the character of our handmade items.
Our goal is to ensure that our customers get exactly what theyโre requesting from us and walk away happy and pleased with a new custom item theyโre proud to display in their homes or businesses. If you are not 100% satisfied with your new item, please send us a private message, and allow us to correct any possible issues.